{"id":14299,"date":"2024-07-09T06:30:02","date_gmt":"2024-07-09T06:30:02","guid":{"rendered":"https:\/\/focus.cbbc.org\/?p=14299"},"modified":"2024-07-15T10:30:31","modified_gmt":"2024-07-15T10:30:31","slug":"edinburgh-natural-skincare-on-the-importance-of-the-right-china-market-partner","status":"publish","type":"post","link":"https:\/\/focus.cbbc.org\/edinburgh-natural-skincare-on-the-importance-of-the-right-china-market-partner\/","title":{"rendered":"Edinburgh Natural Skincare on the importance of the right China market partner"},"content":{"rendered":"<h2>Founder of the Edinburgh Natural Skincare Company Tommy Crooks and Wei Fu, director of Commerical Cross, tell Tom Pattinson how a chance encounter at an Edinburgh Christmas market led to success in China<\/h2>\n<p>With only enough money to heat one room of his house in East Lothian, a shivering Tommy Crooks gathered up his hand-made soaps from his kitchen table and headed towards the Edinburgh Christmas market. That cold day in December 2010 would be the first step on a journey that today sees him run a seven-figure beauty brand called the Edinburgh Natural Skincare Company.<\/p>\n<p>Today, much of that revenue is derived from China thanks to a chance encounter with a customer, who is now Crooks\u2019 distributor and partner in the Mainland.<\/p>\n<p><a href=\"\/lp-cta-general\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-7247 size-full\" src=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-general.png\" alt=\"launchpad CBBC\" width=\"4680\" height=\"786\" srcset=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-general.png 4680w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-general-300x50.png 300w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-general-1024x172.png 1024w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-general-768x129.png 768w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-general-1536x258.png 1536w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-general-2048x344.png 2048w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-general-1920x322.png 1920w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-general-1170x197.png 1170w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-general-585x98.png 585w\" sizes=\"(max-width: 4680px) 100vw, 4680px\" \/><\/a><\/p>\n<p>\u201cI\u2019d learned some Chinese from a cousin of mine, and when Wei and her husband walked up, I said \u2018nihao\u2019,\u201d Crooks explains. That led to a friendship, which eventually became a very profitable partnership.<\/p>\n<p>Before Crooks and Wei Fu went into business, Crooks was travelling the length and breadth of the country, selling his natural and organic skincare products at craft fairs and Christmas markets. The products \u2013 made with no additives, preservatives or even water \u2013 were a hit, and by 2014, he had his own small factory unit. \u201cIt was an old wreck of a place with a table in the middle, but we slowly built it up, and we got to the position of having a good distribution network,\u201d says Crooks.<\/p>\n<p>A happy customer who had picked up some products from Crooks at a market during the Edinburgh Festival in 2019 returned to their home in Japan and reached out to offer to distribute Edinburgh Natural Skincare products in Japan. Fast forward a few years, and today, they have nationwide distribution in Japan and can be found in the luxury department store Isetan. Crooks will be heading over to celebrate the launch of his product in the highly reputable store Hankyu Men\u2019s Tokyo. \u201cThey\u2019ve got a great business over there,\u201d he says. \u201cThey run it as their entity as the Edinburgh Natural Skincare Company Japan, and we work hand in hand.\u201d<\/p>\n<div style=\"clear:both; margin-top:2em; margin-bottom:2em;\"><a href=\"https:\/\/focus.cbbc.org\/the-long-read-the-rise-and-rise-of-whisky-in-china\/\" target=\"_self\" rel=\"dofollow\" class=\"u17d16bb736129b1565a71b6d57077327\"><style> .u17d16bb736129b1565a71b6d57077327 { padding:0px; margin: 0; padding-top:1em!important; padding-bottom:1em!important; width:100%; display: block; font-weight:bold; background-color:#eaeaea; border:0!important; border-left:4px solid #E74C3C!important; box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -moz-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -o-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -webkit-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); text-decoration:none; } .u17d16bb736129b1565a71b6d57077327:active, .u17d16bb736129b1565a71b6d57077327:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; text-decoration:none; } .u17d16bb736129b1565a71b6d57077327 { transition: background-color 250ms; webkit-transition: background-color 250ms; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; } .u17d16bb736129b1565a71b6d57077327 .ctaText { font-weight:bold; color:#E74C3C; text-decoration:none; font-size: 16px; } .u17d16bb736129b1565a71b6d57077327 .postTitle { color:#000000; text-decoration: underline!important; font-size: 16px; } .u17d16bb736129b1565a71b6d57077327:hover .postTitle { text-decoration: underline!important; } <\/style><div style=\"padding-left:1em; padding-right:1em;\"><span class=\"ctaText\">Read Also<\/span>&nbsp; <span class=\"postTitle\">The long read: The rise and rise of whisky in China<\/span><\/div><\/a><\/div>\n<p>Crooks has since opened two physical stores in Edinburgh and has three small factory units. \u00a0Following conversations with Wei, they decided to launch into the China market in October 2022.<\/p>\n<p>\u201cI had a 100% trust in Wei as I have known her for years and she is very smart. Part of being an entrepreneur is the fun of taking the risk. Entrepreneurs are people who jump off cliffs and then work out how to make a parachute,\u201d he laughs.<\/p>\n<p>The risk paid off. A year after launching, China made up 25% of the company\u2019s total sales. And before their second year is even complete, sales have risen 400% on year one.<\/p>\n<div id=\"attachment_14303\" style=\"width: 1034px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-14303\" class=\"hoverZoomLink wp-image-14303 size-large\" src=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Studio_LifeStyle_2048_DSC01775-1024x768.jpg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Studio_LifeStyle_2048_DSC01775-1024x768.jpg 1024w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Studio_LifeStyle_2048_DSC01775-300x225.jpg 300w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Studio_LifeStyle_2048_DSC01775-768x576.jpg 768w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Studio_LifeStyle_2048_DSC01775-scaled.jpg 1280w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Studio_LifeStyle_2048_DSC01775-1170x877.jpg 1170w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Studio_LifeStyle_2048_DSC01775-585x439.jpg 585w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><p id=\"caption-attachment-14303\" class=\"wp-caption-text\">A selection of The Edinburgh Natural Skincare Company products<\/p><\/div>\n<p>Wei Fu\u2019s company, Commercial Cross, helps promote British brands in China, with a focus on selling via e-commerce channels like Tmall Global. \u201cWe do a full services for the brands,\u201d says Wei. \u201cThey don\u2019t need to hire anyone, just hire a service company like us for the whole China market.\u201d<\/p>\n<p>Commercial Cross has a team that operates brands\u2019 online stores, markets them on social media platforms like <a href=\"https:\/\/focus.cbbc.org\/how-to-grow-your-business-on-xiaohongshu\/\" target=\"_blank\" rel=\"noopener\">Xiaohongshu<\/a>, facilitates shipping from the UK via a bonded warehouse, and even manages a customer service team in China.<\/p>\n<p>Covering sectors including food and drink, fashion, mother and baby and beauty, Wei\u2019s team will first work out the most suitable strategy for a brand\u2019s route to market and then ensure that all the steps are put into place.<\/p>\n<p>Crooks, explains Wei, had initially tried with a traditional distributor but had limited success. So Wei took hold of the reins and launched on Tmall Global.<\/p>\n<div style=\"clear:both; margin-top:2em; margin-bottom:2em;\"><a href=\"https:\/\/focus.cbbc.org\/what-is-shein-the-chinese-fast-fashion-retailer-explained\/\" target=\"_self\" rel=\"dofollow\" class=\"ud4253cc761d954c5b3769cb58222e61c\"><style> .ud4253cc761d954c5b3769cb58222e61c { padding:0px; margin: 0; padding-top:1em!important; padding-bottom:1em!important; width:100%; display: block; font-weight:bold; background-color:#eaeaea; border:0!important; border-left:4px solid #E74C3C!important; box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -moz-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -o-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -webkit-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); text-decoration:none; } .ud4253cc761d954c5b3769cb58222e61c:active, .ud4253cc761d954c5b3769cb58222e61c:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; text-decoration:none; } .ud4253cc761d954c5b3769cb58222e61c { transition: background-color 250ms; webkit-transition: background-color 250ms; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; } .ud4253cc761d954c5b3769cb58222e61c .ctaText { font-weight:bold; color:#E74C3C; text-decoration:none; font-size: 16px; } .ud4253cc761d954c5b3769cb58222e61c .postTitle { color:#000000; text-decoration: underline!important; font-size: 16px; } .ud4253cc761d954c5b3769cb58222e61c:hover .postTitle { text-decoration: underline!important; } <\/style><div style=\"padding-left:1em; padding-right:1em;\"><span class=\"ctaText\">Read Also<\/span>&nbsp; <span class=\"postTitle\">What is Shein? The Chinese fast fashion retailer explained<\/span><\/div><\/a><\/div>\n<p>\u201cI always try to make it easy for the brands I work with,\u201d says Wei. \u201cWe need paperwork done, applications submitted, registrations processed \u2013 we do all of this. We send the brand a list of requirements needed for registration and trademarks and so on, and fill it in for them. Then we ship the product, get the team ready, do the design work for the listings, create videos and images for the site\u2026\u201d she goes on. But it\u2019s not just Tmall. Wei\u2019s team informed Crooks of the pros and cons of various sites. For example, it might be cheaper to start with a Xiaohongshu account, although this will grow much slower. For an <a href=\"https:\/\/focus.cbbc.org\/5-takeaways-from-this-years-618-shopping-festival\/\" target=\"_blank\" rel=\"noopener\">e-commerce shop like Tmall<\/a>, a whole team would be needed, and stock would be required.<\/p>\n<p>\u201cIt\u2019s a bigger investment, and we communicate with our clients that the first one or two years, an investment will be needed, and profit might not come until year three,\u201d she says. However, the Edinburgh Natural Skincare Company wanted to break even from the start and so a structure was established that allowed Commercial Cross to take a commission on China sales, reducing the upfront cost for the Edinburgh Natural Skincare Company.<\/p>\n<div id=\"attachment_14304\" style=\"width: 610px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-14304\" class=\"hoverZoomLink wp-image-14304\" src=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Tommy-819x1024.jpg\" alt=\"\" width=\"600\" height=\"750\" srcset=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Tommy-819x1024.jpg 819w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Tommy-240x300.jpg 240w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Tommy-768x960.jpg 768w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Tommy-1229x1536.jpg 1229w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Tommy-scaled.jpg 1280w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Tommy-1170x1463.jpg 1170w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2024\/07\/Tommy-585x731.jpg 585w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><p id=\"caption-attachment-14304\" class=\"wp-caption-text\">The Edinburgh Natural SKincare Company founder Tommy Crooks<\/p><\/div>\n<p>Wei explained that whilst <a href=\"https:\/\/focus.cbbc.org\/why-is-live-commerce-so-popular-in-china\/\" target=\"_blank\" rel=\"noopener\">livestreaming is valuable<\/a>, it can be expensive, and the return on investment (ROI) is not always obvious. Therefore, for the Edinburgh Natural Skincare Company, they focused on in-marketing promotion on Tmall and pay-per-click ads, which allows visible ROI to be monitored and adjusted accordingly. New products, says Wei, will have a lower ROI than established products and can take around two months before the market place has an awareness of the product and the break-even point is hit.<\/p>\n<p>This strategy helped the Edinburgh Natural Skincare Company sell more than Molton Brown and Emma Hardie last year thanks, in part, to a real focus on customer service.<\/p>\n<p>\u201cWe always ensure we have a response time of under 20 seconds, so we make sure we have enough team members who can answer quickly,\u201d she says. Wei explains that a response time of under 30 seconds provides the company with a top 5-star rating on Tmall. And with a 30-day average response time of 12.19 seconds, they look likely to keep that rating.<\/p>\n<div style=\"clear:both; margin-top:2em; margin-bottom:2em;\"><a href=\"https:\/\/focus.cbbc.org\/how-to-set-up-an-international-card-on-wechat-pay\/\" target=\"_self\" rel=\"dofollow\" class=\"u7519e788e5a9120dbb590d029ee9f73d\"><style> .u7519e788e5a9120dbb590d029ee9f73d { padding:0px; margin: 0; padding-top:1em!important; padding-bottom:1em!important; width:100%; display: block; font-weight:bold; background-color:#eaeaea; border:0!important; border-left:4px solid #E74C3C!important; box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -moz-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -o-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -webkit-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); text-decoration:none; } .u7519e788e5a9120dbb590d029ee9f73d:active, .u7519e788e5a9120dbb590d029ee9f73d:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; text-decoration:none; } .u7519e788e5a9120dbb590d029ee9f73d { transition: background-color 250ms; webkit-transition: background-color 250ms; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; } .u7519e788e5a9120dbb590d029ee9f73d .ctaText { font-weight:bold; color:#E74C3C; text-decoration:none; font-size: 16px; } .u7519e788e5a9120dbb590d029ee9f73d .postTitle { color:#000000; text-decoration: underline!important; font-size: 16px; } .u7519e788e5a9120dbb590d029ee9f73d:hover .postTitle { text-decoration: underline!important; } <\/style><div style=\"padding-left:1em; padding-right:1em;\"><span class=\"ctaText\">Read Also<\/span>&nbsp; <span class=\"postTitle\">How to set up an international card on WeChat Pay<\/span><\/div><\/a><\/div>\n<p>Wei explains that she didn\u2019t know if the brand would be popular in China or not. Without added artificial perfume and scents from natural essential oils, the unique fragrance was new to Chinese audiences. And with no added water, the hand cream is more like a bar of soap than a cream, which many customers weren\u2019t used to.<\/p>\n<p>\u201cWe did get some feedback from people who didn\u2019t understand the product,\u201d says Wei. \u201cBut we promoted the products to doctors and nurses who have to wash their hands a lot and explained it is totally natural and has no artificial properties.\u201d<\/p>\n<p>Wei and her team at Commercial Cross take care of the Chinese market, allowing Crooks and his team to focus on evolving the products. Whilst marketeers often discuss the fluctuations of interest in established international brands verses growing domestic brands among Chinese consumers, Wei says that ultimately, consumers are looking for quality and value. \u201cFor most people, made in the UK means good quality,\u201d she says.<\/p>\n<p>\u201cA lot of brands are scared by a new market but Tommy was so certain of the Chinese market from the beginning,\u201d says Wei. \u201cIf Tommy didn\u2019t have the courage to do it, then there would be no story.\u201d<\/p>\n<p><a href=\"\/lp-cta-membership1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-7248 size-full\" src=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1.png\" alt=\"\" width=\"4680\" height=\"786\" srcset=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1.png 4680w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-300x50.png 300w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-1024x172.png 1024w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-768x129.png 768w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-1536x258.png 1536w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-2048x344.png 2048w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-1920x322.png 1920w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-1170x197.png 1170w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-585x98.png 585w\" sizes=\"(max-width: 4680px) 100vw, 4680px\" \/><\/a><\/p>\n<div id=\"hzViewer\" style=\"background: none; line-height: 0px; overflow: hidden; padding: 10px 5px; position: absolute; z-index: 2147483647; visibility: visible; opacity: 1; top: 1097px; left: 5px; width: auto; height: auto; cursor: pointer; pointer-events: none; display: none;\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Founder of the Edinburgh Natural Skincare Company Tommy Crooks and Wei Fu, director of Commerical Cross, tell Tom Pattinson how a chance encounter at an Edinburgh Christmas market led to success in China With only enough money to heat one room of his house in East Lothian, a shivering Tommy Crooks gathered up his hand-made soaps from his kitchen table and headed towards the Edinburgh Christmas market. That cold day&hellip;<\/p>\n","protected":false},"author":4,"featured_media":14300,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[123],"tags":[2270,2144],"class_list":["post-14299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer","tag-british-brands","tag-skincare"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Edinburgh Natural Skincare on the importance of the right China market partner - Focus - China Britain Business Council<\/title>\n<meta name=\"description\" content=\"Last year Edinburgh Natural Skincare sold more than Molton Brown in China \u2013 read on to find out exactly how they did it\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/focus.cbbc.org\/edinburgh-natural-skincare-on-the-importance-of-the-right-china-market-partner\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Edinburgh Natural Skincare on the importance of the right China market partner - 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