{"id":16433,"date":"2025-07-31T14:00:38","date_gmt":"2025-07-31T14:00:38","guid":{"rendered":"https:\/\/focus.cbbc.org\/?p=16433"},"modified":"2025-09-11T13:56:54","modified_gmt":"2025-09-11T13:56:54","slug":"how-two-british-brands-are-engaging-chinese-consumers","status":"publish","type":"post","link":"https:\/\/focus.cbbc.org\/how-two-british-brands-are-engaging-chinese-consumers\/","title":{"rendered":"How Two British Brands Are Engaging Chinese Consumers"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Two very different British brands \u2013 tea specialist Taylors of Harrogate and luxury fragrance house Boadicea the Victorious \u2013 are showing how thoughtful, cautious market development, grounded in digital engagement and brand-building, is a recipe for success in China\u2019s fast-evolving market<\/h2>\n\n\n\n<p>For many British brands, China presents both an enormous opportunity and a unique set of challenges. With a growing middle class, an appetite for niche and premium products, and a digital landscape that moves at lightning speed, success in China requires more than just exporting a product. It demands cultural awareness, channel-specific strategies, and a long-term vision.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Brewing success and bottling heritage<\/h3>\n\n\n\n<p>Both companies emphasise that entering China is not about a quick win but a long-term journey. <a href=\"https:\/\/www.taylorsofharrogate.co.uk\/\">Taylors of Harrogate, <\/a>makers of the beloved Yorkshire Tea, first began exporting to China in 2005 via a distributor. The company has since faced the complexities of evolving retail and digital channels. \u201cOver the last 20 years we\u2019ve seen distributors come and go for various reasons,\u201d says Sarah Henderson, International Business Manager for Asia, Central &amp; South America. \u201cWe\u2019ve always believed in building long-term relationships rather than going for a quick win.\u201d<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/www.cbbc.org\/services\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"4680\" height=\"786\" src=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-gateway.png\" alt=\"launchpad gateway\" class=\"wp-image-7246\" srcset=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-gateway.png 4680w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-gateway-300x50.png 300w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-gateway-1024x172.png 1024w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-gateway-768x129.png 768w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-gateway-1536x258.png 1536w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-gateway-2048x344.png 2048w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-gateway-1920x322.png 1920w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-gateway-1170x197.png 1170w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-gateway-585x98.png 585w\" sizes=\"(max-width: 4680px) 100vw, 4680px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>Similarly, Jeremy Taylor, Group Commercial Director at <a href=\"https:\/\/boadiceaperfume.com\/\">Boadicea the Victorious<\/a>, stresses the importance of patience. \u201cIt\u2019s not about making a quick buck this year,\u201d he says. \u201cIt\u2019s about building something lasting over five or ten years.\u201d<\/p>\n\n\n\n<p>Both brands have learned the hard way that applying Western market assumptions to China can backfire. Taylors experienced this in 2014 when an online sales agreement \u2013 not fully understood internally \u2013 disrupted pricing and undercut its own distributors. Boadicea, too, saw its early China efforts face a number of distribution challenges. Both pulled back and regrouped, now approaching the market with far more intent and clarity.<\/p>\n\n\n\n<div class=\"wp-block-data443-irp-shortcode irp-shortcode\"><div style=\"clear:both; margin-top:2em; margin-bottom:2em;\"><a href=\"https:\/\/focus.cbbc.org\/part-1-what-to-do-before-engaging-a-chinese-distributor\/\" target=\"_self\" rel=\"dofollow\" class=\"u39dde3c181530be65a99e1bb2c8fd11b\"><style> .u39dde3c181530be65a99e1bb2c8fd11b { padding:0px; margin: 0; padding-top:1em!important; padding-bottom:1em!important; width:100%; display: block; font-weight:bold; background-color:#eaeaea; border:0!important; border-left:4px solid #E74C3C!important; box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -moz-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -o-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -webkit-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); text-decoration:none; } .u39dde3c181530be65a99e1bb2c8fd11b:active, .u39dde3c181530be65a99e1bb2c8fd11b:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; text-decoration:none; } .u39dde3c181530be65a99e1bb2c8fd11b { transition: background-color 250ms; webkit-transition: background-color 250ms; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; } .u39dde3c181530be65a99e1bb2c8fd11b .ctaText { font-weight:bold; color:#E74C3C; text-decoration:none; font-size: 16px; } .u39dde3c181530be65a99e1bb2c8fd11b .postTitle { color:#000000; text-decoration: underline!important; font-size: 16px; } .u39dde3c181530be65a99e1bb2c8fd11b:hover .postTitle { text-decoration: underline!important; } <\/style><div style=\"padding-left:1em; padding-right:1em;\"><span class=\"ctaText\">Read Also<\/span>&nbsp; <span class=\"postTitle\">Part 1: What to do before engaging a Chinese distributor<\/span><\/div><\/a><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Digital First, Always<\/h3>\n\n\n\n<p>One of the biggest lessons both brands share is the critical importance of digital-first strategies.<\/p>\n\n\n\n<p>\u201cIn the West, you start with bricks-and-mortar, then go online,\u201d says Henderson. \u201cIn China, it\u2019s the opposite. You build your presence digitally first \u2013 then the rest follows.\u201d<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"303\" height=\"375\" src=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-31-at-14.12.33.png\" alt=\"\" class=\"wp-image-16442\" srcset=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-31-at-14.12.33.png 303w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-31-at-14.12.33-242x300.png 242w\" sizes=\"(max-width: 303px) 100vw, 303px\" \/><\/figure>\n<\/div>\n\n\n<p>Taylors is now launching its own Tmall store via e-commerce partner <a href=\"https:\/\/wpic.co\/\">WPIC<\/a>, having previously experimented with a Little Red Book (<a href=\"https:\/\/focus.cbbc.org\/how-to-grow-your-business-on-xiaohongshu\/\">Xiaohongshu<\/a>) page. Boadicea, meanwhile, is leveraging UK-based Chinese influencers and building brand awareness online before entering physical retail. \u201cYou need people to understand the brand first,\u201d says Taylor. \u201cIf it\u2019s not for you, then it\u2019s not for you. But if it is, we want them to fall in love with it.\u201d<\/p>\n\n\n\n<p>This approach is as much about protecting brand integrity as it is about visibility. Both brands have had to deal with unauthorised listings, price inconsistencies, and confusion caused by legacy distribution models. Establishing official digital channels gives them control over how the brand is presented and sold.<\/p>\n\n\n\n<div class=\"wp-block-data443-irp-shortcode irp-shortcode\"><div style=\"clear:both; margin-top:2em; margin-bottom:2em;\"><a href=\"https:\/\/focus.cbbc.org\/how-to-tap-into-chinas-booming-fragrance-market\/\" target=\"_self\" rel=\"dofollow\" class=\"u70f9c5564b9b3aeb612ada65c76fdc48\"><style> .u70f9c5564b9b3aeb612ada65c76fdc48 { padding:0px; margin: 0; padding-top:1em!important; padding-bottom:1em!important; width:100%; display: block; font-weight:bold; background-color:#eaeaea; border:0!important; border-left:4px solid #E74C3C!important; box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -moz-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -o-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -webkit-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); text-decoration:none; } .u70f9c5564b9b3aeb612ada65c76fdc48:active, .u70f9c5564b9b3aeb612ada65c76fdc48:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; text-decoration:none; } .u70f9c5564b9b3aeb612ada65c76fdc48 { transition: background-color 250ms; webkit-transition: background-color 250ms; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; } .u70f9c5564b9b3aeb612ada65c76fdc48 .ctaText { font-weight:bold; color:#E74C3C; text-decoration:none; font-size: 16px; } .u70f9c5564b9b3aeb612ada65c76fdc48 .postTitle { color:#000000; text-decoration: underline!important; font-size: 16px; } .u70f9c5564b9b3aeb612ada65c76fdc48:hover .postTitle { text-decoration: underline!important; } <\/style><div style=\"padding-left:1em; padding-right:1em;\"><span class=\"ctaText\">Read Also<\/span>&nbsp; <span class=\"postTitle\">How to tap into China's booming fragrance market<\/span><\/div><\/a><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">KOLs, KOCs and Content<\/h3>\n\n\n\n<p>For both Taylors and Boadicea, <a href=\"https:\/\/focus.cbbc.org\/how-is-chinas-influencer-economy-different-from-the-uks\/\">influencer<\/a> engagement \u2013 through <a href=\"https:\/\/focus.cbbc.org\/tag\/kol\/\">key opinion leaders<\/a> (KOLs) and key opinion consumers (KOCs) \u2013 is central to their strategy.<\/p>\n\n\n\n<p>\u201cChinese consumers want more than just a product \u2013 they want the story,\u201d says Henderson. \u201cWhat really appeals is the Britishness of our tea. The idea of English breakfast tea and the culture around how it\u2019s consumed in the UK really resonates.\u201d<\/p>\n\n\n\n<p>Boadicea shares this emphasis on storytelling. With handmade pewter bottles created by a 200-year-old Birmingham firm that also worked on Game of Thrones and Harry Potter, the brand leans into its dramatic heritage. \u201cIf you want a fragrance that helps you disappear into the background, then don\u2019t wear ours,\u201d Taylor says.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/www.cbbc.org\/\">CBBC<\/a> has played a vital role in guiding both brands, helping with influencer partnerships and introductions to local platforms and networks. \u201cWorking with CBBC made sense,\u201d says Taylor. \u201cYou\u2019ve got to make the right connections and understand the rules.\u201d<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"298\" height=\"377\" src=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-31-at-14.12.28.png\" alt=\"\" class=\"wp-image-16441\" srcset=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-31-at-14.12.28.png 298w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-31-at-14.12.28-237x300.png 237w\" sizes=\"(max-width: 298px) 100vw, 298px\" \/><figcaption class=\"wp-element-caption\">The handmade pewter bottles are created by a 200-year-old Birmingham firm that also worked on Game of Thrones and Harry Potter<\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Targeting the Right Audience<\/h3>\n\n\n\n<p>A major insight for both brands has been the importance of targeting Tier 2, 3 and even Tier 4 cities \u2013 rather than focusing solely on saturated Tier 1 urban centres like Shanghai or Beijing.<\/p>\n\n\n\n<p>\u201cTraditionally we\u2019ve focused on the eastern seaboard,\u201d says Henderson. \u201cBut online allows us to reach beyond that. Tier 3 and Tier 4 cities are still massive \u2013 that\u2019s where you can learn your trade and grow your following.\u201d<\/p>\n\n\n\n<p>Boadicea sees similar potential in China\u2019s emerging cities. \u201c<a href=\"https:\/\/focus.cbbc.org\/democratising-luxury-in-china\/\">Luxury is being democratised<\/a>,\u201d says Taylor. \u201cPeople are more adventurous \u2013 not just in Tier 1 cities but across the board. Even a small sliver of that middle class is a huge market.\u201d<\/p>\n\n\n\n<div class=\"wp-block-data443-irp-shortcode irp-shortcode\"><div style=\"clear:both; margin-top:2em; margin-bottom:2em;\"><a href=\"https:\/\/focus.cbbc.org\/navigating-chinas-cross-border-e-commerce-in-2025\/\" target=\"_self\" rel=\"dofollow\" class=\"uf17b7f15c56b876ff7bfc848a248c2a4\"><style> .uf17b7f15c56b876ff7bfc848a248c2a4 { padding:0px; margin: 0; padding-top:1em!important; padding-bottom:1em!important; width:100%; display: block; font-weight:bold; background-color:#eaeaea; border:0!important; border-left:4px solid #E74C3C!important; box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -moz-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -o-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); -webkit-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.17); text-decoration:none; } .uf17b7f15c56b876ff7bfc848a248c2a4:active, .uf17b7f15c56b876ff7bfc848a248c2a4:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; text-decoration:none; } .uf17b7f15c56b876ff7bfc848a248c2a4 { transition: background-color 250ms; webkit-transition: background-color 250ms; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; } .uf17b7f15c56b876ff7bfc848a248c2a4 .ctaText { font-weight:bold; color:#E74C3C; text-decoration:none; font-size: 16px; } .uf17b7f15c56b876ff7bfc848a248c2a4 .postTitle { color:#000000; text-decoration: underline!important; font-size: 16px; } .uf17b7f15c56b876ff7bfc848a248c2a4:hover .postTitle { text-decoration: underline!important; } <\/style><div style=\"padding-left:1em; padding-right:1em;\"><span class=\"ctaText\">Read Also<\/span>&nbsp; <span class=\"postTitle\">What is Chinese Cross-Border E-Commerce?<\/span><\/div><\/a><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Doing It the Right Way<\/h3>\n\n\n\n<p>Both Taylors and Boadicea underline the importance of compliance, planning and market understanding.<\/p>\n\n\n\n<p>Boadicea is midway through the complex product registration process in China, a vital step for any cosmetics or fragrance brand. \u201cThe creativity of our perfumers is not always aligned with compliance across all international markets,\u201d Taylor jokes. \u201cBut you have to follow the rules if you want to do business there.\u201d<\/p>\n\n\n\n<p>Taylors, too, has had to learn how to manage <a href=\"https:\/\/focus.cbbc.org\/how-to-ensure-a-win-win-with-a-chinese-distributor\/\">distributors<\/a>, pricing structures and unauthorised resellers. \u201cEverything is interconnected in China,\u201d Henderson notes. \u201cYou need a clear structure \u2013 who takes what, at what price \u2013 otherwise it causes issues.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Brand First, Sales Second<\/h3>\n\n\n\n<p>Both brands are taking the long view: build the brand first, then scale the sales.<\/p>\n\n\n\n<p>For Taylors, that means leveraging <a href=\"https:\/\/focus.cbbc.org\/the-chinese-e-commerce-landscape\/\">digital platforms<\/a> to test what appeals to Chinese consumers. \u201cWe did some research to see if we even deserved a place in China,\u201d Henderson admits. \u201cBut we found strong resonance with 25- to 40-year-old women. It confirmed we\u2019re not a cheap tea \u2013 we appeal to the middle class, and there\u2019s a growing audience for what we offer.\u201d<\/p>\n\n\n\n<p>For Boadicea, it\u2019s about seeding the brand before making the leap into luxury department stores like SKP or Lane Crawford. \u201cWe want the right kind of awareness,\u201d says Taylor. \u201cThe experience needs to be consistent \u2013 online or offline.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A Cautious Confidence<\/h3>\n\n\n\n<p>In their own ways, Taylors of Harrogate and Boadicea the Victorious are showing that British brands can succeed in China \u2013 by respecting the market, understanding its nuances, and putting in the groundwork.<\/p>\n\n\n\n<p>\u201cYou\u2019ve got to find the right partners,\u201d Taylor advises. \u201cAnd sometimes that means waiting. But if the brand is strong and you do it properly, the results will come.\u201d<\/p>\n\n\n\n<p><em>Join CBBC\u2019s&nbsp;<a href=\"https:\/\/www.cbbc.org\/news-insights\/full-programme-china-consumer-announced-tickets-now-sale\">China Consumer 2025<\/a>&nbsp;to learn more about China&#8217;s consumer sector.<\/em><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/www.cbbc.org\/membership\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"4680\" height=\"786\" src=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1.png\" alt=\"\" class=\"wp-image-7248\" srcset=\"https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1.png 4680w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-300x50.png 300w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-1024x172.png 1024w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-768x129.png 768w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-1536x258.png 1536w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-2048x344.png 2048w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-1920x322.png 1920w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-1170x197.png 1170w, https:\/\/focus.cbbc.org\/wp-content\/uploads\/2021\/03\/lp-membership1-585x98.png 585w\" sizes=\"(max-width: 4680px) 100vw, 4680px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Two very different British brands \u2013 tea specialist Taylors of Harrogate and luxury fragrance house Boadicea the Victorious \u2013 are showing how thoughtful, cautious market development, grounded in digital engagement and brand-building, is a recipe for success in China\u2019s fast-evolving market For many British brands, China presents both an enormous opportunity and a unique set of challenges. With a growing middle class, an appetite for niche and premium products, and&hellip;<\/p>\n","protected":false},"author":13,"featured_media":16451,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[123],"tags":[182,357,367,181],"class_list":["post-16433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer","tag-consumer","tag-e-commerce","tag-economy","tag-retail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Two British Brands Are Engaging Chinese Consumers - Focus - China Britain Business Council<\/title>\n<meta name=\"description\" content=\"A look at two British brands who are wisely, yet cautiously entering the Chinese market on their own terms.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/focus.cbbc.org\/how-two-british-brands-are-engaging-chinese-consumers\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Two British Brands Are Engaging Chinese Consumers - 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